Shipping policy

Shipping Policy

This policy explains the current processing and delivery estimates for United States orders. Processing time and carrier transit time are separate periods.

Processing Time

Orders are normally processed within 1 to 5 business days after payment is confirmed and we receive all usable customization files and instructions required for production. Business days do not include weekends or public holidays. If a file is missing, unusable, or requires clarification, processing may begin after the required information is received.

United States Standard Shipping

VZRO LAB offers free standard shipping for orders delivered to eligible addresses in the United States. The estimated carrier transit time is 10 to 14 business days after dispatch. Combined with processing, the estimated total time from a complete order to delivery is generally 11 to 19 business days.

These periods are estimates and are not guaranteed delivery dates. Carrier delays, severe weather, holidays, customs processing, address issues, service disruptions, and other events outside our reasonable control may extend delivery time.

Tracking

When an order is dispatched, we will send a shipping notification with a tracking number when tracking is available. Tracking information may take up to 48 hours to appear in the carrier's system.

Customs Duties and Import Taxes

Customs duties and import taxes assessed on standard United States shipments are prepaid by VZRO LAB. Customers should not normally be asked by the carrier to pay customs duties or import taxes at delivery. Any sales tax shown at checkout is separate. If a carrier requests an unexpected customs or import payment, contact us before paying so we can review the request.

Shipping Addresses

You are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. We may be unable to change an address after dispatch. Additional shipping cost may apply if a package is returned or requires reshipment because the address supplied with the order was incomplete or incorrect.

Delayed Lost or Damaged Shipments

If tracking has not updated for an extended period, the order is marked delivered but cannot be located, or the package arrives visibly damaged, contact us at yexuecheng1025@gmail.com with your order number and relevant photos or tracking details. We will review the matter with the carrier and work with you on an appropriate resolution. Carrier investigations may require additional time.

Order Changes and Cancellations

Requests to cancel or modify an order must be made before customization or production begins and are subject to written confirmation. After production begins, a personalized order may no longer be canceled or changed. See the Refund Policy for details.