Refund policy

Refund Policy

This policy explains when an order may be canceled, changed, returned, replaced, or refunded. Nothing in this policy limits rights that cannot be excluded under applicable law.

Personalized Products

Most VZRO LAB products are personalized and made specifically for the customer. Personalized and custom-made items are generally not eligible for return or exchange because the customer changed their mind, selected the wrong design, no longer wants the item, or does not like a customization that was produced according to the submitted instructions.

Please review the product selection, spelling, image, link, and other customization details before submitting the order. Screen settings and production processes may cause minor differences in color, cropping, placement, or appearance that do not by themselves make a product defective.

Order Cancellations and Changes

You may request a cancellation or modification before customization or production begins. A request is not effective until VZRO LAB confirms it in writing. Contact us as soon as possible at yexuecheng1025@gmail.com and include your order number and the requested change.

Once customization or production has started, we may be unable to cancel the order, change the submitted image or design, or issue a refund for a change of mind. If we can still make the requested change, additional cost or processing time may apply and will be communicated before we proceed.

Damaged Defective or Incorrect Items

Please inspect your order promptly after delivery. Contact us if the item arrives damaged or defective, differs materially from the confirmed order, contains a production error attributable to VZRO LAB, or the NFC function does not work as intended. Include your order number and clear photos or a short video showing the issue when possible.

After reviewing the information, we will offer an appropriate remedy consistent with the circumstances and applicable law. This may include troubleshooting, correction, replacement, or a refund. If we ask you to return a verified damaged, defective, or incorrect item, we will provide return instructions and cover the reasonable authorized return shipping cost.

NFC Function Issues

NFC performance can depend on the receiving device, device settings, placement, and the continued availability of a customer-provided link or third-party service. We will address an NFC component that is defective or was programmed incorrectly by VZRO LAB. We are not responsible for a customer-provided link that is incorrect, later changed, removed, blocked, or unavailable, or for a device that does not support or has disabled NFC functionality.

Non Personalized Items

If VZRO LAB offers a non-personalized item, you may request a return within 30 days after delivery. The item must be unused, in the condition received, and in its original packaging. Proof of purchase is required. Contact us before sending any item back. Unauthorized returns may not be accepted.

Unless the return is caused by a verified defect or VZRO LAB error, the customer is responsible for authorized return shipping. Original shipping charges, if any, are not refundable except where required by law. Gift cards and items marked final sale are not returnable except where required by law.

Refund Timing

Approved refunds are issued to the original payment method within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund to your account. If more than 10 business days have passed since approval and you have not received confirmation that the refund was issued, contact us at yexuecheng1025@gmail.com.